FAQS

FAQS
Frequently Asked Questions
 
 
Why ele-ahbaant?
 
( el · ly · ah · barn · t )
ele-ahbaant is what my husband & biz partner called elephants when he was a little boy. Cute huh?
 
 
 
Is it safe to use my credit card online?
 
Yes, Our site is secured by Rapid SSL using 128 bit SSL security
SSL certificates secure your online transactions by encrypting credit card and personal information and providing a safe route of communication for your online payments. 







 
 I don't have a credit card, Can I still make a purchase from you?
 
Yes, of course. You can pay via Paypal, or by direct deposit into our account.
You can even send us a money order or a cheque.
We will ship your package to you as soon as the payment has cleared.
 
 
Do you offer Lay-by?

Yes we do, please contact us at admin@ele-ahbaant.com.au for instructions & details.

Can I return my purchase if it doesn't fit?
 
Yes you can, please contact us at admin@ele-ahbaant.com.au for instructions-
check our Terms & Conditions for further details
 
 
Can I get some help with making my purchase?
 
We'd love to help! 
please contact us at admin@ele-ahbaant.com.au with any questions or queries you may have.
sizing? colouring? fabric? matching? we're happy to help in any way we can! we even offer a "Personal Shopper" Service.


Your Personal Shopper?
 

  In recent times I have been asked a number of times if I am able to assist in making choices for an outfit, or for a season's wardrobe, or if I could suggest a top that may 'work with' a particular pair of pants or skirt, or other similar questions.

I'm happy to do this for my customers- I actually really enjoy it & so have decided to offer this service to anyone who may like to take advantage of it.

Of course there's no charge, it's simply an extension of the customer service & attention to detail which I take great pride in.

If you would like to take advantage of this, all you need to do is contact me via email & state your requirements.

There are any number of variables & I'm happy to work within any brief eg:

maximum $$'s / price range to work within / number of outfits you would like to purchase / the style or 'look' you would like to achieve / really, anything you would like to suggest.


You may even like to send a photo so I can recommend items best suited to your child.

Of course the final order will be placed only after you are totally satisfied.

Please contact Melissa at admin@ele-ahbaant.com.au to find out more.


 
ele-ahbaant shipping:
 

Australia wide delivery via Australia Post is charged at a flat rate of:
$8.50

Orders over $99 are eligible for free shipping - only on orders shipped within Australia
 
*due to some unfortunate incidents with standard Aust Post shipping, ele-ahbaant now uses express post delivery with a tracking code, or registered post for bulky items. If you would prefer an alternate form of post please contact us to arrange this.
 
If your order is unusually heavy or bulky, then there will be an additional charge shown when entered at checkout & clearly marked on product page.
 
at ele-ahbaant, we process all parcels within 24 hours
of receiving your order & cleared payment.

Designer Kid's Clothes.

Some of the great kids clothes we carry are designer labels such as:
Daily Tea, Itch Designs, Three Little Trees, Baobab, Wonderboy, Glug, Egg Baby, Baby Star, Agoo, Leg Huggers, Alejandra Kearl, Beep Beep Slings, Cackleberry Kids, Flirty Bird, Taia Hairclips, Dan Dan, Djeco, Chase n' Sky, Hoof Shoes, Llum, Miatom, Manhattan Toy Company, Nanny Pickle, Redfish Kids, Piperoid, Stella Cove, Mudpuppy, Olli & Lime, Pink Chicken.
Fantastic new kids clothes coming soon from:
'Stun, Polka, Lil' Ludy, Clover NY,



 Testimonials:

 
Thanks Melissa.
I am very happy with my purchases. I wrapped up my friend's present last night and it all looked beautiful. And the cowboy pants are the cutest.

Best regards,
Emma
 
 
 
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Hi Melissa

Just ordered from your website.

I LOVE IT!!!

Just gorgeous!

  The quality is so good!

I’ll certainly be recommending your stuff...it’s fantastic!

Amanda
 
 
 
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 Thank you for the prompt delivery of my order. Special thanks for the new customer voucher too. The Daily Tea outfit I ordered from you is just gorgeous!
 
Kind regards,
J Joyce
 
 
 
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"Thanks Melissa for the gorgeous tee and especially for the lovely packaging! 
You have such beautiful products that don't seem to be available anywhere else and such amazing customer service. 
It is a pleasure to shop at ele-ahbaant!  Look forward to buying from you again!"
 
Cherie,  WA
 
 
 
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Hi Melissa
 
Wow! I ordered my items yesterday and they arrived today, thank you. The dress is gorgeous.
 
Rebecca



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Hi

Just received my package - wow super fast!

Thanks so much, I absolutely love the tops.

Will be back to shop with you again soon.

Cheers
Claire
:o)




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That’s fabulous Melissa  – thanks for all your helpful advice and for so promptly despatching our order.

Hope this finds you well,

Kindest regards,

Rob


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Thanks you very much for your prompt service.
Di, Perth WA 



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